Privacy Policy — cricexk Data Protection
At cricexk, your personal data and privacy are taken seriously. This Privacy Policy explains what information we collect when you use our platform, how we use it, who we share it with, and what rights you hold over your own data. We are committed to keeping your information secure.
SSL Encryption on Every Page
All data transmitted between your device and the cricexk platform is protected by industry-standard SSL (Secure Sockets Layer) encryption. This covers your login credentials, payment information, personal registration data, and all in-session communications.
No Sale of Personal Data
cricexk does not sell, rent, or trade your personal information to third parties for marketing purposes. Data shared with external parties is limited strictly to what is necessary for payment processing, identity verification, and platform security. Your data is never monetised.
Minimal Data Collection
We collect only the data we genuinely need to operate the cricexk platform, process your payments via bKash and Nagad, and comply with applicable verification requirements. We do not collect data speculatively or hold information beyond its useful retention period.
Your Control Over Cookies
cricexk provides clear cookie controls so you can manage which non-essential tracking technologies are active when you use the platform. Strictly necessary cookies cannot be disabled as they keep the platform functional, but analytics and preference cookies remain under your control.
Access & Correction Rights
You have the right to request a copy of all personal data cricexk holds about you. You may also request corrections to inaccurate data at any time. Requests are handled within 30 days of receipt and at no cost to you for reasonable requests.
Right to Erasure
Subject to our legal retention obligations — such as anti-money laundering record-keeping — you may request deletion of your personal data after closing your cricexk account. We will confirm the scope of what can be erased and action it within the statutory timeframe.
Information We Collect
When you register for and use a cricexk account, we collect personal information that is necessary to provide our services, verify your identity, process transactions, and comply with applicable legal and regulatory obligations. The categories of data we collect are described below.
Registration Data
When you create a cricexk account, we collect your full name, date of birth, email address, and mobile phone number registered in Bangladesh. This information is used to establish your account identity, communicate with you about your account, and perform age verification to confirm you are 18 years of age or older.
Identity Verification Data
In order to comply with our know-your-customer (KYC) and anti-money laundering (AML) obligations, we may request government-issued identification documents at various stages of your account lifecycle. Acceptable documents include a Bangladesh National Identity Card (NID) or passport. Copies of these documents are retained securely and used exclusively for verification purposes.
Financial Data
When you make deposits or withdrawals, we collect transaction records including the payment method used (bKash, Nagad, Rocket, or Upay), transaction amounts in Bangladeshi Taka (৳), timestamps, and transaction reference numbers. We do not store your full bKash or Nagad PIN — payment authentication is handled entirely by the respective payment provider.
Technical and Usage Data
We automatically collect certain technical data when you access the cricexk platform. This includes your IP address, device type and model, operating system, browser type and version, session duration, pages visited, games played, bet history, and general geolocation data at country and city level derived from your IP address. This data is used to secure your account, detect fraud, and improve platform performance.
Communications Data
When you contact cricexk via live chat or email at [email protected], we retain records of that correspondence. This includes messages sent and received, issue descriptions, and resolution outcomes. These records allow us to resolve disputes, train our support team, and maintain service quality.
Data minimisation: cricexk applies a data minimisation principle throughout its operations. We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information unless you voluntarily disclose such information in a support context where it is directly relevant.
How We Use Your Data
cricexk uses the personal data it collects for specific, legitimate purposes related to the operation of the platform and our obligations to players. We do not use your data for purposes beyond those described below without first obtaining your explicit consent.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation & management | Name, email, phone number, date of birth | Contract performance |
| Age & identity verification (KYC) | NID / passport copy, date of birth | Legal obligation |
| Payment processing | Transaction records, payment method identifiers | Contract performance |
| Fraud detection & security | IP address, device data, login history, bet patterns | Legitimate interest |
| Customer support | Communications records, account history | Contract performance |
| Responsible gaming monitoring | Bet frequency, deposit amounts, session duration | Legal obligation / legitimate interest |
| Platform improvement & analytics | Usage data, device data, session data (aggregated) | Legitimate interest |
| Marketing communications (opt-in only) | Email address, betting preferences | Consent |
Marketing Communications
cricexk will only send you promotional emails, bonus offers, and event notifications if you have explicitly opted in to receive them during registration or through your account preferences. You may withdraw your consent and unsubscribe from marketing communications at any time by contacting [email protected] or updating your account notification settings. Withdrawal of marketing consent does not affect your ability to use the platform.
Responsible Gaming Analysis
As part of our commitment to player welfare, cricexk analyses account-level betting and deposit patterns to identify players who may be exhibiting signs of problem gambling. This analysis is conducted in your interest and enables our support team to proactively reach out with responsible gaming resources. For full details on available tools, visit the Responsible Gaming page.
Data Sharing & Disclosure
cricexk does not sell, rent, or exchange your personal data with third parties for commercial gain. We share data only in the limited circumstances described below, and only to the extent necessary for the specific purpose.
Payment Processors
To process your deposits and withdrawals, cricexk shares transaction data with licensed payment service providers including bKash, Nagad, Rocket, and Upay. These providers receive only the data required to complete the transaction and are bound by their own privacy obligations under Bangladeshi financial regulations. cricexk does not receive or store your full payment credentials.
Identity Verification Providers
Where third-party identity verification services are used as part of our KYC process, your submitted identity documents and biometric data (if applicable) may be shared with those providers. All such providers are contractually required to process your data solely for verification purposes and to delete it once verification is complete or after the applicable retention period.
Game Technology Providers
The games available on the cricexk platform are supplied by third-party software providers including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. These providers may receive anonymised session data necessary to deliver their game services. They do not receive your name, contact details, or payment information.
Legal and Regulatory Disclosure
cricexk may be required to disclose personal data to law enforcement authorities, financial intelligence units, or regulatory bodies where we are legally compelled to do so — for example, in connection with an anti-money laundering investigation or a court order. We will not disclose more data than is strictly required by the applicable legal obligation and will, where legally permitted, notify you of such a disclosure.
No cross-border data sales: cricexk does not transfer your personal data to overseas third parties for commercial purposes. Any international data transfers — for example, to a global game provider's servers — are governed by data processing agreements that ensure your data receives equivalent protection.
Cookies & Tracking Technologies
The cricexk website uses cookies and similar tracking technologies to operate correctly, remember your preferences, and understand how players navigate the platform. This section explains the types of cookies in use and how you can manage them.
What Are Cookies
Cookies are small text files placed on your device when you visit a website. They allow the site to remember information about your visit — such as your login session or display preferences — so that you do not have to re-enter that information on each visit. Cookies do not contain executable code and cannot access other files on your device.
Types of Cookies Used by cricexk
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Maintain your login session, prevent cross-site request forgery, enable core platform functions | No — required for the platform to function |
| Functional / Preference | Remember your language preference, display settings, and last-visited game category | Yes — via account settings or browser controls |
| Analytics | Aggregate traffic analysis, page performance measurement, error logging | Yes — via cookie preference controls |
| Security | Detect suspicious login patterns, rate-limit failed authentication attempts | No — required for account security |
Managing Your Cookie Preferences
You can control cookie behaviour through your web browser settings. Most modern browsers allow you to block or delete cookies, restrict cookies to specific sites, or receive notifications when a cookie is set. Please note that disabling strictly necessary cookies will prevent you from logging into your cricexk account. Browser-level cookie controls vary by browser — consult your browser's help documentation for specific instructions.
Session cookies vs. persistent cookies: cricexk uses session cookies (deleted when you close your browser) for authentication, and persistent cookies (stored for a defined period) for preference and analytics purposes. Persistent analytics cookies expire after a maximum of 13 months and are not renewed without a fresh visit to the platform.
Data Security Measures
cricexk implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. No platform can guarantee absolute security, but we maintain robust controls consistent with industry standards for online gaming and financial services.
Technical Controls
All data in transit between your device and the cricexk platform is encrypted using TLS (Transport Layer Security). Sensitive data at rest — including identity documents and financial records — is stored in encrypted form using AES-256 encryption. Access to production databases is restricted to authorised personnel only, governed by role-based access controls and multi-factor authentication.
Account Security Practices
cricexk enforces strong password requirements and rate-limits failed login attempts to protect accounts against brute-force attacks. Unusual login activity — such as access from a new device or IP address — may trigger an additional verification step. Players are strongly encouraged to use a unique password for their cricexk account and to never share their login credentials with any other person.
Internal Data Handling
Access to player personal data within cricexk is granted on a strictly need-to-know basis. Staff with access to player data receive data protection training and are bound by confidentiality obligations. cricexk conducts periodic internal reviews of data handling practices and access logs to detect and remediate any anomalies.
Breach Response
In the event of a personal data breach that poses a risk to player rights and freedoms, cricexk will take immediate steps to contain and assess the breach. Affected players will be notified promptly with details of the incident and the steps taken to mitigate its impact. cricexk will cooperate fully with relevant authorities in responding to any confirmed data breach.
Your role in security: cricexk's security measures are most effective when players also take responsibility for protecting their own accounts. Never share your password, OTP codes, or bKash/Nagad PIN with anyone — including people claiming to be cricexk staff. Report any suspected unauthorised access immediately via live chat.
Data Retention Policy
cricexk retains your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal and regulatory obligations. When data is no longer needed, it is securely deleted or anonymised.
Active Account Data
While your cricexk account remains active, we retain all account registration data, transaction history, bet history, and communications records. This data is necessary to operate your account, resolve disputes, and comply with our ongoing legal obligations.
Data After Account Closure
Following the closure of your cricexk account — whether voluntary or at cricexk's discretion — we retain certain categories of personal data for the following periods:
- Transaction and financial records: Retained for a minimum of five years from the date of the transaction, in accordance with anti-money laundering obligations.
- Identity verification documents: Retained for a minimum of five years from account closure, consistent with KYC regulatory requirements.
- Bet history and gaming records: Retained for three years from account closure for dispute resolution purposes.
- Customer support communications: Retained for two years from the date of the last interaction.
- Marketing consent records: Retained for three years from the date consent was given or withdrawn, to demonstrate compliance.
Anonymisation
Where retention of identifiable personal data is no longer required but aggregated data remains useful for analytics or platform improvement, cricexk will anonymise the data so that it can no longer be linked to an individual. Anonymised data is not subject to the retention limits described above and may be retained indefinitely.
Your Privacy Rights
As a cricexk player, you hold a number of rights over the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact cricexk via live chat or by email at [email protected]. We will respond to all valid requests within 30 days.
Request a copy of all personal data cricexk holds about you, along with information about how it is used.
Request correction of any inaccurate or incomplete personal data held in your cricexk account.
Request deletion of your personal data, subject to our legal retention obligations under AML and KYC regulations.
Request that we limit our processing of your data in certain circumstances, for example while a correction request is being assessed.
Request a machine-readable export of personal data you have provided to cricexk, where technically feasible.
Object to processing based on legitimate interest, including direct marketing and certain analytics activities.
Withdrawing Consent
Where cricexk relies on your consent as the legal basis for processing (specifically, marketing communications), you may withdraw that consent at any time without detriment to your account. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. To withdraw marketing consent, contact [email protected] or update your account notification preferences.
Minors and Data Protection
cricexk does not knowingly collect or process personal data belonging to individuals under the age of 18. If we become aware that a person under 18 has created an account and provided personal data, we will close the account immediately and securely delete all associated personal data, subject to any legal obligations to retain specific records. If you believe a minor has used the cricexk platform, please notify us immediately at [email protected].
Age restriction reminder: The cricexk platform is strictly for adults aged 18 and above. We take the protection of minors' data seriously and operate active age verification controls to prevent underage access.
Policy Updates & Contact
cricexk reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable regulations, or the services we offer. The current version of the Privacy Policy is always available on this page, identified by the effective date shown at the top of the document.
Notification of Material Changes
Where a material change is made to this Privacy Policy — for example, a significant change to how we use your data or the categories of data we collect — registered players will be notified via the email address associated with their account at least seven days before the change takes effect. Continued use of the cricexk platform following the effective date of any change constitutes your acknowledgement of the updated policy.
How to Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact cricexk using one of the following channels:
- Live Chat: Available 24 hours a day, 7 days a week via the cricexk platform.
- Email: [email protected] — responses provided within four hours during Bangladesh business hours (BST, UTC+6).
cricexk is committed to resolving all privacy-related queries promptly and transparently. If you raise a concern about how your data has been handled, we will investigate and provide a written response within 30 days of receiving your request.
Data requests: To exercise any of your privacy rights — including access, rectification, erasure, or portability — email [email protected] with the subject line "Data Request" and your registered account email address. Please allow up to 30 days for a full response. We may ask you to verify your identity before processing sensitive data requests.
Your Data Is Safe — Now Enjoy the Platform
cricexk takes your privacy seriously so you can focus on what matters — exciting cricket betting, live casino, and slots with fast bKash and Nagad payouts. Explore our games or visit the FAQ for common questions. 18+ only. Please gamble responsibly.